Complaints Handling Policy

COMPLAINTS HANDLING POLICY AT AMJAD MALIK SOLICITORS 


We appreciate your business and do not want you to be dissatisfied with the service we provide at Amjad Malik Solicitors. We are confident in our ability to provide a qualitative service. As a result, it is critical that you raise any concerns you may have with us as soon as possible so that we can address them. This will assist us in raising our standards even further.

Should you have any complaints, please write to Amjad Malik Solicitors, either by email to Amsolicitors@aol.com or by post, and clearly mark your letter "formal complaint." Please describe the nature of your complaint and, if possible, the action you would like us to take to address the issue and your complaint. We will try our utmost to resolve it within 90 days. (We provide details about the complaint procedure in our initial advice upon consultation and care and conduct letters too on the very beginning of taking any cases). 

You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court. Legal Ombudsman contact details:
For further information regarding timescales and eligibility, please contact the Legal Ombudsman using the details above.
If you are still not satisfied, the next step is for you to contact the Legal Ombudsman by one of the following methods:

Telephone : 0300 555 0333
Overseas: +44 12 245 3050
Email: enquiries@legalombudsman.org.uk
In writing : Address: PO Box 6167, Slough, SL1 0EH
www.legalombudsman.org.uk

A complaint to the Legal Ombudsman must be made : 
Within six month of receiving our final response to your complaint ; and 
No more than one year from the date of the act or omission being complained about ; or
No more than one year from the date when you should reasonably have known that there was a cause for complaint. 


If you are still not satisfied, the next step is for you to contact the Legal Ombudsman by one of the following methods:

Telephone : 0300 555 0333
Overseas: +44 12 245 3050
Email: enquiries@legalombudsman.org.uk
In writing : PO Box 6806, Wolverhampton, WV1 9WJ
www.legalombudsman.org.uk

The Ombudsman service is only available to members of the public, very small businesses, charities, clubs and trusts. If you are unclear about your position, then you should contact the Legal Ombudsman direct to clarify whether they can deal with your complaint. Alternatively, please refer to the Legal Ombudsman’s scheme rules which are available by clicking on the following link:

http://www.legalombudsman.org.uk/downloads/documents/publications/Scheme-Rules.pdf 

You have the right to complain to the Legal Ombudsman at the conclusion of our complaints process providing you do so within 6 months of the date of our final written response.

Alternatively, you can call the Solicitors Regulation Authority (SRA) on 0300 555 0333 to lodge your complaint and to seek further redress. I hope we always remain in your good books because of Amjad Malik Solicitors following best practices and winning your trust and service we provide to our clients.  

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